customer service & claims
for Hong Kong-originating flights



Here are important TravelEase contact details:

Emergency Medical Assistance
If you’re covered under the TravelEase Round-trip plan and require emergency medical assistance, please call our 24-Hour Travel Guard Assistance Hotline (852) 3516 8699.

AIG Customer Service
If you have additional questions about TravelEase, would like to make changes to your policy or have any questions about your claims, please or call our Customer Service Hotline at (852) 3666 7025 (Open Monday-Friday from 9 a.m. to 6 p.m. Hong Kong time).

Claims Inquiries
Detailed instructions for filing claims are included in our Travel Insurance Claim Form. Please note that you can file your claim no later than 30 days after the occurrence of the claimable event.



If you have any questions, please visit our Online Brochure and FAQs Sections to learn more about TravelEase.
TravelEase is underwritten by AIG Insurance Hong Kong Limited (AIG Hong Kong).
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