Note: the Insured Person's itinerary must include Hong Kong or such travel arrangements must be made and paid in Hong Kong.
Note: the Insured Person's itinerary must include Hong Kong or such travel arrangements must be made and paid in Hong Kong.
- No age limit.Children traveling alone are allowed
- No excess on all benefits
- 24-hour Worldwide Emergency Assistance Services
- Additional benefits for Compulsory Quarantine
- In accordance with the advice of the Travel Industry Council of Hong Kong, Emergency Medical Evacuation 3 and Repatriation of Remains 3 are covered with unlimited benefit amount 2
- Cover against common epidemic, such as H1N1, Bird Flu, SARS, Dengue Fever etc
- All amateur sporting activities (e.g. Winter sports, rafting, scuba diving, Bungee jump & all water sports) are covered without extra premium
Schedule of Benefits
| Benefits | Global (HK$) | China (HK$) |
|---|---|---|
1. Emergency Medical Expenses & Assistance a. Medical Expenses b. Emergency Medical Evacuation c. Repatriation of Remains d. Overseas Hospital Cash e. Compassionate Visit f. Child Guard |
$1,000,000 Unlimited Unlimited $5,000 $30,000 $30,000 |
$250,000 Unlimited Unlimited NA NA NA |
2. Personal Accident a. Accident while in a Common Carrier b. Other Accidents |
$1,000,000 $500,000 |
$600,000 $300,000 |
3. Loss of Income Benefit |
$30,000 |
NA |
4. Journey Cancellation and Interruption a. Journey Cancellation b. Journey Interruption (i) Curtailment Expenses (ii) Journey Re-arrangement (iii) Compulsory Quarantine |
$30,000 $40,000 |
$10,000 $10,000 |
5. Personal Effects a. Baggage and Personal Effects Sub-limit per article/pair/set of articles b. Personal Money c. Travel Documents |
$10,000 $3,000 $2,500 $30,000 |
$5,000 $2,000 $500 $3,000 |
6. Delay Coverage a. Travel Delay b. Baggage Delay |
$2,000 $800 |
$500 NA |
7. Personal Liability |
$2,000,000 |
$2,000,000 |
8. Credit Card Protection |
$20,000 |
NA |
9. Loss of Home Content |
$3,000 |
NA |
The above information provides only a summary of the policy benefits. Actual coverage provided shall be subject to the terms, conditions and exclusions of the policy.
In the event of differences between the English and Chinese versions of these webpage, the English version shall prevail.
1. Is there any age limit for purchasing Travel Compass travel insurance?
Ans: There is no age limit.
2. Does Travel Compass travel insurance cover skiing or other sports activities?
Ans: Travel Compass travel insurance covers all amateur sports including skiing, scuba diving, sky diving, bungy jumping etc. except competition of any kind or professional sports.
3. Can a child be covered by the single trip plan individually?
Ans: Children aged under 17 who travel alone can be covered under Travel Compass Travel insurance.
4. What procedures shall I take if I am sick during the journey?
Ans: You can visit a qualified medical practitioner for medical consultation. Please remember to keep all doctor report(s)/receipt(s) for claims settlement.
5. Do I need to bring my policy during my journey?
Ans: It is appropiate that you bring your policy with you and keep a copy of the policy for your family members or friends.
6. I planned to travel with my friend. But he was seriously injured before departure and not able to do so. Is there any refund if I decided not to travel?
Ans: Yes. Under Journey Cancellation, we will reimburse you for the unrecoverable prepaid expenses subject to the stated limit of benefit if your traveling companion cancels the trip due to serious injury or serious sickness.
About us
Drawing on over eight decades of local experience and AIG's international presence around the world by serving more than 88 million customers in over 130 countries and jurisdictions worldwide, AIG in Hong Kong (AIG Insurance Hong Kong Limited, formerly known as Chartis Insurance Hong Kong Limited) offers a wide range of insurance products for individuals, families, small businesses and multinationals. No risk is too small or too big. To ensure that all customers receive both maximum protection from potential risk and the best value from their investment, we take an integrated approach to risk management and constantly review and update products and services. Whether the need involves insurance for a home, a car, an office block or a fleet of commercial vehicles, we are there with the right product at the right price.
What we provide
At AIG, we take on our clients’ challenges and goals. Whether the need is as fundamental as insuring a first home or as complex as providing environmental coverage, our priority is providing clients with the confidence they need to prosper. Behind every policy we write is our commitment to deliver what matters most to them. Among our unique strengths are:
- Financial strength highlighted by the fact that we paid an average of $75 million in claims worldwide every business day in 2009.
- World-class talent with the know-how to assess vulnerability and underwrite the most complex risks – delivered through a local presence that enables us to respond rapidly when unforeseen events occur.
- Ongoing development of new and industry-leading products and services, along with the ability to develop tailor-made solutions when existing offerings do not meet client needs.
- An unwavering commitment to customer service excellence and to supporting our clients.
Our brand
The AIG brand affirms the importance of our roots as one of the world’s leading insurance organizations. Our name and identity convey our continued commitment to earning trust through innovation. We remain focused on developing new products and managing risk and scale, based on insights derived from an expanded geographic reach that meets client needs in virtually every region of the world. AIG is taking measured steps to ensure a strong, independent future. At their core, the changes we are making represent a renewal and reinforcement of our commitment to the industry and dedication to customer service.
Customer Service Hotline: +852 3666 7022
[Office Hours: Monday to Friday 9:00a.m to 6:00p.m, except public holiday]
Address: 7/F, One Island East, 18 Westlands Road, Hong Kong
Email: travelguard.hk@aig.com
Claims Services
Customer Service Hotline: +852 3666 7090
[Office Hours: Monday to Friday 9:00a.m to 6:00p.m, except public holiday]
Fax No.: +852 2834 8962
Address: 7/F, One Island East, 18 Westlands Road, Hong Kong
Email: travel.claim.hk@aig.com
Emergency Assistance Services
24-hour Travel Guard Assistance Hotline: +852 3516 8699